Terms and Conditions

Last updated: May 21, 2026

1. Company Information

Legal Name: PRO TRAINING SOCIAL BUSINESS SRL

Address: Cernavoda Street 5-9, Cluj-Napoca, Romania

Business Registration: Registered in Romania

Website: raphai.co

Contact Email: team@raphai.co

2. Acceptance of Terms

By accessing and using the services provided by PRO TRAINING SOCIAL BUSINESS SRL ("Company", "we", "us", or "our"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

3. Services Description

PRO TRAINING SOCIAL BUSINESS SRL provides AI automation solutions, including but not limited to:

  • • AI-powered voice agents for customer service and sales
  • • WhatsApp and SMS automation systems
  • • Custom AI employee solutions
  • • Business process automation
  • • Integration services with existing business systems
  • • Consultation and strategy services

4. User Obligations

By using our services, you agree to:

  • • Provide accurate and complete information when requested
  • • Use our services in compliance with all applicable laws and regulations
  • • Not use our services for any unlawful or prohibited activities
  • • Respect intellectual property rights
  • • Maintain the confidentiality of any access credentials provided

5. Payment Terms

• All fees are quoted in EUR or USD and are subject to applicable taxes

• Payment terms will be specified in individual service agreements

• Late payments may incur additional charges as specified in service agreements

• Refunds are subject to the specific terms outlined in individual service contracts

6. Intellectual Property

All intellectual property rights in our services, including but not limited to software, algorithms, documentation, and methodologies, remain the exclusive property of PRO TRAINING SOCIAL BUSINESS SRL. Clients receive a limited, non-exclusive license to use our services as specified in individual agreements.

7. Data Protection and Privacy

• We comply with applicable data protection laws, including GDPR

• Client data is processed in accordance with our Privacy Policy

• We implement appropriate technical and organizational measures to protect personal data

• Data processing agreements are established for services involving personal data

8. Limitation of Liability

To the maximum extent permitted by law, PRO TRAINING SOCIAL BUSINESS SRL shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

9. Service Availability

• We strive to maintain high service availability but do not guarantee uninterrupted service

• Scheduled maintenance will be communicated in advance when possible

• Service level agreements are specified in individual contracts

10. Termination

Either party may terminate services in accordance with the terms specified in individual service agreements. Upon termination, all rights and obligations shall cease, except those that by their nature should survive termination.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Romania. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Cluj-Napoca, Romania.

12. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.

13. Contact Information

For questions about these Terms and Conditions, please contact us:

Email: team@raphai.co

Phone: +40 770 224 612

Address: Cernavoda Street 5-9, Cluj-Napoca, Romania